in today's world messaging has become
one of the more popular methods of
communication whether it's through text
messages or messenger apps it's how a
lot of people prefer talking with one
another because of this businesses are
developing chat BOTS that you can
message and talk to as if they were
human in fact you may even think you're
talking to a human when it's actually a
chat bot more and more businesses are
using them for online customer service
to resolve issues and answer simple
questions
a few are even developing shopping
assistance to give you recommendations
when you're looking for a certain
product there are currently two
different types of chat BOTS the first
uses a certain set of rules meaning that
they can only respond to specific words
or commands so if you don't use the
correct phrasing the chat bot may not
know how to respond these bots are only
as intelligent as they're programmed to
be the second type of chat BOTS uses
artificial intelligence this means that
it can understand language and you can
speak with it more conversationally as
if it were a real person these chat BOTS
will also get smarter over time learning
from each conversation they have with
their users as this technology continues
to evolve
more companies will use chat BOTS as a
way to engage with and assist their
audiences goodwill community foundation
creating opportunities for a better life