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in<00:00:01.170><c> today's</c><00:00:01.589><c> world</c><00:00:01.939><c> messaging</c><00:00:02.939><c> has</c><00:00:03.060><c> become</c>

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in today's world messaging has become
 

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in today's world messaging has become
one<00:00:03.600><c> of</c><00:00:03.629><c> the</c><00:00:03.720><c> more</c><00:00:03.899><c> popular</c><00:00:04.380><c> methods</c><00:00:04.529><c> of</c>

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one of the more popular methods of
 

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one of the more popular methods of
communication<00:00:05.609><c> whether</c><00:00:06.330><c> it's</c><00:00:06.569><c> through</c><00:00:06.810><c> text</c>

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communication whether it's through text
 

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communication whether it's through text
messages<00:00:07.649><c> or</c><00:00:07.890><c> messenger</c><00:00:08.400><c> apps</c><00:00:08.610><c> it's</c><00:00:09.179><c> how</c><00:00:09.330><c> a</c>

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messages or messenger apps it's how a
 

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messages or messenger apps it's how a
lot<00:00:09.599><c> of</c><00:00:09.750><c> people</c><00:00:10.050><c> prefer</c><00:00:10.200><c> talking</c><00:00:10.740><c> with</c><00:00:10.860><c> one</c>

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lot of people prefer talking with one
 

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lot of people prefer talking with one
another<00:00:11.630><c> because</c><00:00:12.630><c> of</c><00:00:12.780><c> this</c><00:00:12.929><c> businesses</c><00:00:13.710><c> are</c>

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another because of this businesses are
 

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another because of this businesses are
developing<00:00:14.340><c> chat</c><00:00:14.639><c> BOTS</c><00:00:14.880><c> that</c><00:00:15.330><c> you</c><00:00:15.450><c> can</c>

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developing chat BOTS that you can
 

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developing chat BOTS that you can
message<00:00:15.809><c> and</c><00:00:16.199><c> talk</c><00:00:16.470><c> to</c><00:00:16.710><c> as</c><00:00:16.890><c> if</c><00:00:17.130><c> they</c><00:00:17.279><c> were</c>

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message and talk to as if they were
 

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message and talk to as if they were
human<00:00:17.609><c> in</c><00:00:18.000><c> fact</c><00:00:18.930><c> you</c><00:00:19.289><c> may</c><00:00:19.439><c> even</c><00:00:19.619><c> think</c><00:00:19.770><c> you're</c>

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human in fact you may even think you're
 

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human in fact you may even think you're
talking<00:00:20.550><c> to</c><00:00:20.699><c> a</c><00:00:20.730><c> human</c><00:00:21.029><c> when</c><00:00:21.660><c> it's</c><00:00:21.810><c> actually</c><00:00:22.350><c> a</c>

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talking to a human when it's actually a
 

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talking to a human when it's actually a
chat<00:00:22.800><c> bot</c><00:00:23.420><c> more</c><00:00:24.420><c> and</c><00:00:24.570><c> more</c><00:00:24.689><c> businesses</c><00:00:25.199><c> are</c>

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chat bot more and more businesses are
 

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chat bot more and more businesses are
using<00:00:25.590><c> them</c><00:00:25.890><c> for</c><00:00:25.920><c> online</c><00:00:26.490><c> customer</c><00:00:27.000><c> service</c>

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using them for online customer service
 

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using them for online customer service
to<00:00:27.779><c> resolve</c><00:00:28.109><c> issues</c><00:00:28.320><c> and</c><00:00:28.769><c> answer</c><00:00:29.160><c> simple</c>

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to resolve issues and answer simple
 

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to resolve issues and answer simple
questions

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questions
 

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questions
a<00:00:30.769><c> few</c><00:00:31.769><c> are</c><00:00:31.800><c> even</c><00:00:32.160><c> developing</c><00:00:32.640><c> shopping</c>

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a few are even developing shopping
 

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a few are even developing shopping
assistance<00:00:33.630><c> to</c><00:00:33.870><c> give</c><00:00:34.020><c> you</c><00:00:34.200><c> recommendations</c>

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assistance to give you recommendations
 

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assistance to give you recommendations
when<00:00:35.370><c> you're</c><00:00:35.520><c> looking</c><00:00:35.760><c> for</c><00:00:35.969><c> a</c><00:00:36.000><c> certain</c>

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when you're looking for a certain
 

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when you're looking for a certain
product<00:00:37.879><c> there</c><00:00:38.879><c> are</c><00:00:39.030><c> currently</c><00:00:39.390><c> two</c>

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product there are currently two
 

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product there are currently two
different<00:00:40.079><c> types</c><00:00:40.320><c> of</c><00:00:40.500><c> chat</c><00:00:40.710><c> BOTS</c><00:00:40.950><c> the</c><00:00:41.820><c> first</c>

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different types of chat BOTS the first
 

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different types of chat BOTS the first
uses<00:00:42.989><c> a</c><00:00:43.020><c> certain</c><00:00:43.410><c> set</c><00:00:43.590><c> of</c><00:00:43.620><c> rules</c><00:00:43.980><c> meaning</c><00:00:44.730><c> that</c>

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uses a certain set of rules meaning that
 

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uses a certain set of rules meaning that
they<00:00:45.090><c> can</c><00:00:45.239><c> only</c><00:00:45.420><c> respond</c><00:00:45.930><c> to</c><00:00:46.050><c> specific</c><00:00:46.649><c> words</c>

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they can only respond to specific words
 

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they can only respond to specific words
or<00:00:47.190><c> commands</c><00:00:47.789><c> so</c><00:00:48.719><c> if</c><00:00:48.960><c> you</c><00:00:49.079><c> don't</c><00:00:49.260><c> use</c><00:00:49.559><c> the</c>

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or commands so if you don't use the
 

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or commands so if you don't use the
correct<00:00:49.770><c> phrasing</c><00:00:50.579><c> the</c><00:00:50.820><c> chat</c><00:00:51.059><c> bot</c><00:00:51.300><c> may</c><00:00:51.600><c> not</c>

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correct phrasing the chat bot may not
 

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correct phrasing the chat bot may not
know<00:00:52.079><c> how</c><00:00:52.289><c> to</c><00:00:52.350><c> respond</c><00:00:52.860><c> these</c><00:00:53.730><c> bots</c><00:00:54.000><c> are</c><00:00:54.239><c> only</c>

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know how to respond these bots are only
 

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know how to respond these bots are only
as<00:00:54.750><c> intelligent</c><00:00:54.930><c> as</c><00:00:55.469><c> they're</c><00:00:55.649><c> programmed</c><00:00:56.100><c> to</c>

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as intelligent as they're programmed to
 

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as intelligent as they're programmed to
be<00:00:56.960><c> the</c><00:00:57.960><c> second</c><00:00:58.350><c> type</c><00:00:58.469><c> of</c><00:00:58.500><c> chat</c><00:00:58.829><c> BOTS</c><00:00:59.039><c> uses</c>

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be the second type of chat BOTS uses
 

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be the second type of chat BOTS uses
artificial<00:00:59.940><c> intelligence</c><00:01:00.680><c> this</c><00:01:01.680><c> means</c><00:01:01.949><c> that</c>

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artificial intelligence this means that
 

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artificial intelligence this means that
it<00:01:02.399><c> can</c><00:01:02.430><c> understand</c><00:01:03.059><c> language</c><00:01:03.480><c> and</c><00:01:03.750><c> you</c><00:01:04.019><c> can</c>

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it can understand language and you can
 

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it can understand language and you can
speak<00:01:04.379><c> with</c><00:01:04.559><c> it</c><00:01:04.710><c> more</c><00:01:04.890><c> conversationally</c><00:01:05.850><c> as</c>

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speak with it more conversationally as
 

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speak with it more conversationally as
if<00:01:06.330><c> it</c><00:01:06.450><c> were</c><00:01:06.570><c> a</c><00:01:06.600><c> real</c><00:01:06.840><c> person</c><00:01:07.460><c> these</c><00:01:08.460><c> chat</c><00:01:08.790><c> BOTS</c>

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if it were a real person these chat BOTS
 

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if it were a real person these chat BOTS
will<00:01:09.240><c> also</c><00:01:09.540><c> get</c><00:01:09.720><c> smarter</c><00:01:10.200><c> over</c><00:01:10.229><c> time</c><00:01:10.500><c> learning</c>

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will also get smarter over time learning
 

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will also get smarter over time learning
from<00:01:11.549><c> each</c><00:01:11.700><c> conversation</c><00:01:12.540><c> they</c><00:01:12.659><c> have</c><00:01:12.840><c> with</c>

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from each conversation they have with
 

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from each conversation they have with
their<00:01:13.290><c> users</c><00:01:13.680><c> as</c><00:01:14.930><c> this</c><00:01:15.930><c> technology</c><00:01:16.140><c> continues</c>

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their users as this technology continues
 

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their users as this technology continues
to<00:01:17.100><c> evolve</c>

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to evolve
 

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to evolve
more<00:01:18.000><c> companies</c><00:01:18.479><c> will</c><00:01:18.689><c> use</c><00:01:18.869><c> chat</c><00:01:19.140><c> BOTS</c><00:01:19.350><c> as</c><00:01:19.560><c> a</c>

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more companies will use chat BOTS as a
 

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more companies will use chat BOTS as a
way<00:01:19.920><c> to</c><00:01:19.979><c> engage</c><00:01:20.280><c> with</c><00:01:20.520><c> and</c><00:01:21.000><c> assist</c><00:01:21.420><c> their</c>

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way to engage with and assist their
 

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way to engage with and assist their
audiences<00:01:24.770><c> goodwill</c><00:01:25.770><c> community</c><00:01:26.250><c> foundation</c>

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audiences goodwill community foundation
 

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audiences goodwill community foundation
creating<00:01:27.360><c> opportunities</c><00:01:27.960><c> for</c><00:01:27.990><c> a</c><00:01:28.229><c> better</c><00:01:28.259><c> life</c>