WEBVTT
Kind: captions
Language: en

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Alice works at a local department store
she spends most of her day interacting

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with customers and co-workers there's a
lot of talking involved but there's also

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another form of nonverbal communication
that's being used just as often body

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language body language is the process of
communicating through nonverbal signals

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it includes things like our posture
facial expressions gestures and more the

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meanings of these all vary from culture
to culture but we instinctively read

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body language and interpret it as some
expression of moods feelings or

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intentions so in Alice's case even
before she speaks she may be

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communicating all kinds of things to
customers for example if her arms are

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crossed and she's avoiding eye contact
customers may not find her to be very

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approachable
however Alice could be in a friendly

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mood even though her body language
suggests otherwise

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and this isn't necessarily a conscious
choice that she's made this could just

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be how she habitually presents herself
but if Alice is aware of these habits

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she can work on improving her body
language changing your habits can be

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difficult but if you take time to pause
and check in with yourself you can start

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to notice them and adjust things to
become a better nonverbal communicator

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this awareness can also be applied to
reading others body language let's say

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Alice notices that her coworker is
unusually quiet as his body turned away

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from her and is slouched over she may
pick up that he's upset or that there's

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an unspoken issue at hand depending on
Alice's relationship with him she may

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want to give him some space or ask if
anything's wrong being aware of the

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various aspects of body language can
make all the difference in how people

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perceive you and how you perceive them
be aware of how you present yourself and

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you can say a lot without speaking

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