WEBVTT
Kind: captions
Language: en

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Alice<00:00:00.989><c> works</c><00:00:01.860><c> at</c><00:00:02.040><c> a</c><00:00:02.070><c> local</c><00:00:02.399><c> department</c><00:00:02.879><c> store</c>

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Alice works at a local department store
 

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Alice works at a local department store
she<00:00:03.899><c> spends</c><00:00:04.170><c> most</c><00:00:04.290><c> of</c><00:00:04.470><c> her</c><00:00:04.529><c> day</c><00:00:04.740><c> interacting</c>

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she spends most of her day interacting
 

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she spends most of her day interacting
with<00:00:05.490><c> customers</c><00:00:06.029><c> and</c><00:00:06.180><c> co-workers</c><00:00:06.529><c> there's</c><00:00:07.529><c> a</c>

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with customers and co-workers there's a
 

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with customers and co-workers there's a
lot<00:00:07.770><c> of</c><00:00:07.859><c> talking</c><00:00:08.099><c> involved</c><00:00:08.700><c> but</c><00:00:08.910><c> there's</c><00:00:09.120><c> also</c>

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lot of talking involved but there's also
 

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lot of talking involved but there's also
another<00:00:09.599><c> form</c><00:00:09.960><c> of</c><00:00:10.260><c> nonverbal</c><00:00:10.440><c> communication</c>

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another form of nonverbal communication
 

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another form of nonverbal communication
that's<00:00:11.910><c> being</c><00:00:12.210><c> used</c><00:00:12.540><c> just</c><00:00:12.660><c> as</c><00:00:12.990><c> often</c><00:00:13.759><c> body</c>

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that's being used just as often body
 

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that's being used just as often body
language<00:00:15.410><c> body</c><00:00:16.410><c> language</c><00:00:16.560><c> is</c><00:00:17.070><c> the</c><00:00:17.190><c> process</c><00:00:17.609><c> of</c>

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language body language is the process of
 

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language body language is the process of
communicating<00:00:18.330><c> through</c><00:00:18.660><c> nonverbal</c><00:00:19.109><c> signals</c>

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communicating through nonverbal signals
 

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communicating through nonverbal signals
it<00:00:20.760><c> includes</c><00:00:21.240><c> things</c><00:00:21.449><c> like</c><00:00:21.750><c> our</c><00:00:21.930><c> posture</c>

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it includes things like our posture
 

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it includes things like our posture
facial<00:00:23.250><c> expressions</c><00:00:23.850><c> gestures</c><00:00:24.300><c> and</c><00:00:24.840><c> more</c><00:00:25.019><c> the</c>

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facial expressions gestures and more the
 

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facial expressions gestures and more the
meanings<00:00:26.189><c> of</c><00:00:26.279><c> these</c><00:00:26.400><c> all</c><00:00:26.699><c> vary</c><00:00:27.000><c> from</c><00:00:27.240><c> culture</c>

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meanings of these all vary from culture
 

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meanings of these all vary from culture
to<00:00:27.660><c> culture</c><00:00:27.779><c> but</c><00:00:28.439><c> we</c><00:00:28.769><c> instinctively</c><00:00:29.189><c> read</c>

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to culture but we instinctively read
 

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to culture but we instinctively read
body<00:00:29.970><c> language</c><00:00:30.090><c> and</c><00:00:30.630><c> interpret</c><00:00:31.109><c> it</c><00:00:31.230><c> as</c><00:00:31.320><c> some</c>

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body language and interpret it as some
 

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body language and interpret it as some
expression<00:00:32.460><c> of</c><00:00:32.640><c> moods</c><00:00:33.090><c> feelings</c><00:00:33.719><c> or</c>

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expression of moods feelings or
 

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expression of moods feelings or
intentions<00:00:35.210><c> so</c><00:00:36.210><c> in</c><00:00:36.510><c> Alice's</c><00:00:37.140><c> case</c><00:00:37.380><c> even</c>

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intentions so in Alice's case even
 

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intentions so in Alice's case even
before<00:00:38.190><c> she</c><00:00:38.579><c> speaks</c><00:00:38.940><c> she</c><00:00:39.450><c> may</c><00:00:39.570><c> be</c>

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before she speaks she may be
 

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before she speaks she may be
communicating<00:00:40.320><c> all</c><00:00:40.590><c> kinds</c><00:00:41.100><c> of</c><00:00:41.160><c> things</c><00:00:41.370><c> to</c>

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communicating all kinds of things to
 

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communicating all kinds of things to
customers<00:00:42.030><c> for</c><00:00:42.840><c> example</c><00:00:42.899><c> if</c><00:00:43.410><c> her</c><00:00:43.829><c> arms</c><00:00:44.100><c> are</c>

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customers for example if her arms are
 

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customers for example if her arms are
crossed<00:00:44.399><c> and</c><00:00:44.820><c> she's</c><00:00:45.149><c> avoiding</c><00:00:45.539><c> eye</c><00:00:45.660><c> contact</c>

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crossed and she's avoiding eye contact
 

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crossed and she's avoiding eye contact
customers<00:00:47.039><c> may</c><00:00:47.280><c> not</c><00:00:47.489><c> find</c><00:00:47.789><c> her</c><00:00:48.030><c> to</c><00:00:48.180><c> be</c><00:00:48.210><c> very</c>

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customers may not find her to be very
 

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customers may not find her to be very
approachable

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approachable
 

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approachable
however<00:00:51.539><c> Alice</c><00:00:52.170><c> could</c><00:00:52.530><c> be</c><00:00:52.710><c> in</c><00:00:52.860><c> a</c><00:00:52.949><c> friendly</c>

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however Alice could be in a friendly
 

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however Alice could be in a friendly
mood<00:00:53.430><c> even</c><00:00:53.940><c> though</c><00:00:54.059><c> her</c><00:00:54.239><c> body</c><00:00:54.449><c> language</c>

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mood even though her body language
 

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mood even though her body language
suggests<00:00:55.140><c> otherwise</c>

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suggests otherwise
 

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suggests otherwise
and<00:00:56.449><c> this</c><00:00:57.449><c> isn't</c><00:00:57.809><c> necessarily</c><00:00:58.289><c> a</c><00:00:58.440><c> conscious</c>

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and this isn't necessarily a conscious
 

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and this isn't necessarily a conscious
choice<00:00:59.309><c> that</c><00:00:59.340><c> she's</c><00:00:59.760><c> made</c><00:00:59.969><c> this</c><00:01:00.510><c> could</c><00:01:00.809><c> just</c>

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choice that she's made this could just
 

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choice that she's made this could just
be<00:01:01.079><c> how</c><00:01:01.379><c> she</c><00:01:01.440><c> habitually</c><00:01:02.219><c> presents</c><00:01:02.609><c> herself</c>

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be how she habitually presents herself
 

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be how she habitually presents herself
but<00:01:04.170><c> if</c><00:01:04.439><c> Alice</c><00:01:05.430><c> is</c><00:01:05.640><c> aware</c><00:01:06.090><c> of</c><00:01:06.299><c> these</c><00:01:06.450><c> habits</c>

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but if Alice is aware of these habits
 

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but if Alice is aware of these habits
she<00:01:07.200><c> can</c><00:01:07.380><c> work</c><00:01:07.590><c> on</c><00:01:07.799><c> improving</c><00:01:08.159><c> her</c><00:01:08.490><c> body</c>

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she can work on improving her body
 

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she can work on improving her body
language<00:01:09.860><c> changing</c><00:01:10.860><c> your</c><00:01:10.979><c> habits</c><00:01:11.340><c> can</c><00:01:11.640><c> be</c>

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language changing your habits can be
 

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language changing your habits can be
difficult<00:01:12.270><c> but</c><00:01:12.659><c> if</c><00:01:12.930><c> you</c><00:01:13.229><c> take</c><00:01:13.439><c> time</c><00:01:13.680><c> to</c><00:01:13.710><c> pause</c>

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difficult but if you take time to pause
 

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difficult but if you take time to pause
and<00:01:14.159><c> check</c><00:01:14.700><c> in</c><00:01:15.600><c> with</c><00:01:15.630><c> yourself</c><00:01:15.869><c> you</c><00:01:16.799><c> can</c><00:01:16.979><c> start</c>

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and check in with yourself you can start
 

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and check in with yourself you can start
to<00:01:17.310><c> notice</c><00:01:17.610><c> them</c><00:01:17.790><c> and</c><00:01:18.000><c> adjust</c><00:01:18.540><c> things</c><00:01:18.750><c> to</c>

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to notice them and adjust things to
 

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to notice them and adjust things to
become<00:01:19.320><c> a</c><00:01:19.350><c> better</c><00:01:19.560><c> nonverbal</c><00:01:20.280><c> communicator</c>

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become a better nonverbal communicator
 

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become a better nonverbal communicator
this<00:01:22.320><c> awareness</c><00:01:22.710><c> can</c><00:01:23.070><c> also</c><00:01:23.280><c> be</c><00:01:23.549><c> applied</c><00:01:23.729><c> to</c>

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this awareness can also be applied to
 

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this awareness can also be applied to
reading<00:01:24.299><c> others</c><00:01:24.630><c> body</c><00:01:24.930><c> language</c><00:01:25.380><c> let's</c><00:01:26.369><c> say</c>

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reading others body language let's say
 

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reading others body language let's say
Alice<00:01:27.000><c> notices</c><00:01:27.479><c> that</c><00:01:27.630><c> her</c><00:01:27.869><c> coworker</c><00:01:28.350><c> is</c>

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Alice notices that her coworker is
 

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Alice notices that her coworker is
unusually<00:01:29.159><c> quiet</c><00:01:29.400><c> as</c><00:01:29.909><c> his</c><00:01:30.329><c> body</c><00:01:30.570><c> turned</c><00:01:30.869><c> away</c>

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unusually quiet as his body turned away
 

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unusually quiet as his body turned away
from<00:01:31.200><c> her</c><00:01:31.560><c> and</c><00:01:31.740><c> is</c><00:01:32.250><c> slouched</c><00:01:32.579><c> over</c><00:01:32.990><c> she</c><00:01:33.990><c> may</c>

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from her and is slouched over she may
 

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from her and is slouched over she may
pick<00:01:34.290><c> up</c><00:01:34.439><c> that</c><00:01:34.680><c> he's</c><00:01:34.950><c> upset</c><00:01:35.299><c> or</c><00:01:36.299><c> that</c><00:01:36.900><c> there's</c>

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pick up that he's upset or that there's
 

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pick up that he's upset or that there's
an<00:01:37.320><c> unspoken</c><00:01:37.680><c> issue</c><00:01:37.979><c> at</c><00:01:38.189><c> hand</c><00:01:39.200><c> depending</c><00:01:40.200><c> on</c>

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an unspoken issue at hand depending on
 

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an unspoken issue at hand depending on
Alice's<00:01:40.710><c> relationship</c><00:01:41.310><c> with</c><00:01:41.490><c> him</c><00:01:41.670><c> she</c><00:01:41.939><c> may</c>

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Alice's relationship with him she may
 

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Alice's relationship with him she may
want<00:01:42.390><c> to</c><00:01:42.450><c> give</c><00:01:42.630><c> him</c><00:01:42.780><c> some</c><00:01:42.990><c> space</c><00:01:43.140><c> or</c><00:01:43.670><c> ask</c><00:01:44.670><c> if</c>

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want to give him some space or ask if
 

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want to give him some space or ask if
anything's<00:01:45.270><c> wrong</c><00:01:46.490><c> being</c><00:01:47.490><c> aware</c><00:01:47.790><c> of</c><00:01:47.850><c> the</c>

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anything's wrong being aware of the
 

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anything's wrong being aware of the
various<00:01:48.630><c> aspects</c><00:01:49.259><c> of</c><00:01:49.320><c> body</c><00:01:49.530><c> language</c><00:01:49.710><c> can</c>

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various aspects of body language can
 

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various aspects of body language can
make<00:01:50.280><c> all</c><00:01:50.490><c> the</c><00:01:50.640><c> difference</c><00:01:50.670><c> in</c><00:01:51.180><c> how</c><00:01:51.270><c> people</c>

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make all the difference in how people
 

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make all the difference in how people
perceive<00:01:52.290><c> you</c><00:01:52.560><c> and</c><00:01:52.740><c> how</c><00:01:53.310><c> you</c><00:01:53.369><c> perceive</c><00:01:53.820><c> them</c>

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perceive you and how you perceive them
 

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perceive you and how you perceive them
be<00:01:55.140><c> aware</c><00:01:55.259><c> of</c><00:01:55.470><c> how</c><00:01:55.860><c> you</c><00:01:55.920><c> present</c><00:01:56.250><c> yourself</c><00:01:56.430><c> and</c>

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be aware of how you present yourself and
 

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be aware of how you present yourself and
you<00:01:57.329><c> can</c><00:01:57.479><c> say</c><00:01:57.659><c> a</c><00:01:57.689><c> lot</c><00:01:57.930><c> without</c><00:01:58.619><c> speaking</c>

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you can say a lot without speaking
 

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you can say a lot without speaking
[Music]

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GCF<00:02:04.860><c> global</c><00:02:05.540><c> creating</c><00:02:06.540><c> opportunities</c><00:02:07.200><c> for</c><00:02:07.230><c> a</c>

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GCF global creating opportunities for a
 

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GCF global creating opportunities for a
better<00:02:07.650><c> life</c>