WEBVTT
Kind: captions
Language: en

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talking<00:00:00.900><c> on</c><00:00:01.020><c> the</c><00:00:01.140><c> phone</c><00:00:01.380><c> can</c><00:00:01.770><c> sometimes</c><00:00:02.220><c> be</c>

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talking on the phone can sometimes be
 

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talking on the phone can sometimes be
intimidating<00:00:02.959><c> maybe</c><00:00:03.959><c> you</c><00:00:04.170><c> don't</c><00:00:04.319><c> like</c>

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intimidating maybe you don't like
 

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intimidating maybe you don't like
talking<00:00:04.680><c> to</c><00:00:04.890><c> strangers</c>

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talking to strangers
 

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talking to strangers
or<00:00:05.819><c> you're</c><00:00:06.120><c> worried</c><00:00:06.390><c> that</c><00:00:06.420><c> you'll</c><00:00:06.720><c> say</c><00:00:06.960><c> the</c>

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or you're worried that you'll say the
 

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or you're worried that you'll say the
wrong<00:00:07.319><c> thing</c><00:00:07.639><c> this</c><00:00:08.639><c> is</c><00:00:08.790><c> completely</c><00:00:09.210><c> normal</c>

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wrong thing this is completely normal
 

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wrong thing this is completely normal
and<00:00:09.809><c> actually</c><00:00:10.170><c> pretty</c><00:00:10.410><c> common</c><00:00:10.740><c> with</c><00:00:11.010><c> a</c><00:00:11.040><c> lot</c><00:00:11.099><c> of</c>

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and actually pretty common with a lot of
 

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and actually pretty common with a lot of
people<00:00:11.670><c> here</c><00:00:12.599><c> are</c><00:00:12.719><c> five</c><00:00:12.990><c> tips</c><00:00:13.290><c> that</c><00:00:13.500><c> may</c><00:00:13.799><c> be</c>

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people here are five tips that may be
 

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people here are five tips that may be
able<00:00:14.040><c> to</c><00:00:14.160><c> help</c><00:00:14.340><c> you</c><00:00:14.639><c> overcome</c><00:00:15.000><c> your</c><00:00:15.450><c> phone</c>

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able to help you overcome your phone
 

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able to help you overcome your phone
anxiety<00:00:16.760><c> number</c><00:00:17.760><c> one</c><00:00:18.590><c> breathe</c><00:00:20.210><c> this</c><00:00:21.210><c> may</c><00:00:21.480><c> seem</c>

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anxiety number one breathe this may seem
 

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anxiety number one breathe this may seem
pretty<00:00:21.779><c> simple</c><00:00:22.439><c> but</c><00:00:22.619><c> taking</c><00:00:22.920><c> a</c><00:00:22.980><c> couple</c><00:00:23.220><c> of</c>

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pretty simple but taking a couple of
 

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pretty simple but taking a couple of
deep<00:00:23.580><c> breaths</c><00:00:23.609><c> before</c><00:00:24.300><c> or</c><00:00:24.810><c> during</c><00:00:24.990><c> your</c><00:00:25.170><c> phone</c>

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deep breaths before or during your phone
 

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deep breaths before or during your phone
call<00:00:25.769><c> can</c><00:00:26.070><c> help</c><00:00:26.279><c> calm</c><00:00:26.550><c> your</c><00:00:26.760><c> nerves</c><00:00:27.000><c> and</c><00:00:27.269><c> clear</c>

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call can help calm your nerves and clear
 

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call can help calm your nerves and clear
your<00:00:27.630><c> mind</c><00:00:27.689><c> it</c><00:00:28.199><c> can</c><00:00:28.859><c> also</c><00:00:28.980><c> help</c><00:00:29.220><c> you</c><00:00:29.369><c> to</c><00:00:29.490><c> slow</c>

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your mind it can also help you to slow
 

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your mind it can also help you to slow
down<00:00:30.000><c> and</c><00:00:30.359><c> give</c><00:00:30.720><c> you</c><00:00:30.840><c> some</c><00:00:31.019><c> time</c><00:00:31.230><c> to</c><00:00:31.289><c> think</c>

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down and give you some time to think
 

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down and give you some time to think
through<00:00:31.920><c> things</c><00:00:32.809><c> number</c><00:00:33.809><c> two</c><00:00:34.050><c> making</c>

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through things number two making
 

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through things number two making
practice<00:00:35.579><c> calls</c><00:00:35.850><c> is</c><00:00:36.120><c> a</c><00:00:36.149><c> great</c><00:00:36.450><c> way</c><00:00:36.600><c> to</c>

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practice calls is a great way to
 

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practice calls is a great way to
increase<00:00:37.110><c> your</c><00:00:37.140><c> confidence</c><00:00:37.640><c> try</c><00:00:38.640><c> calling</c><00:00:39.030><c> a</c>

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increase your confidence try calling a
 

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increase your confidence try calling a
local<00:00:39.420><c> business</c><00:00:39.780><c> and</c><00:00:39.989><c> simply</c><00:00:40.500><c> saying</c><00:00:40.739><c> hi</c><00:00:41.370><c> I</c>

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local business and simply saying hi I
 

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local business and simply saying hi I
was<00:00:41.879><c> wondering</c><00:00:42.239><c> what</c><00:00:42.660><c> your</c><00:00:42.809><c> store</c><00:00:43.110><c> hours</c><00:00:43.440><c> are</c>

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was wondering what your store hours are
 

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was wondering what your store hours are
today<00:00:44.390><c> once</c><00:00:45.390><c> they</c><00:00:45.480><c> give</c><00:00:45.719><c> you</c><00:00:45.840><c> an</c><00:00:45.960><c> answer</c><00:00:46.110><c> thank</c>

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today once they give you an answer thank
 

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today once they give you an answer thank
them<00:00:47.039><c> and</c><00:00:47.219><c> then</c><00:00:47.550><c> hang</c><00:00:47.879><c> up</c><00:00:48.030><c> and</c><00:00:48.270><c> just</c><00:00:49.050><c> like</c><00:00:49.230><c> that</c>

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them and then hang up and just like that
 

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them and then hang up and just like that
you've<00:00:49.680><c> made</c><00:00:49.950><c> a</c><00:00:49.980><c> phone</c><00:00:50.219><c> call</c><00:00:50.489><c> and</c><00:00:50.700><c> gotten</c><00:00:51.000><c> some</c>

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you've made a phone call and gotten some
 

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you've made a phone call and gotten some
practice<00:00:52.070><c> number</c><00:00:53.070><c> three</c><00:00:53.629><c> asking</c><00:00:54.629><c> someone</c><00:00:54.960><c> to</c>

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practice number three asking someone to
 

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practice number three asking someone to
repeat<00:00:55.379><c> what</c><00:00:55.590><c> they</c><00:00:55.710><c> said</c><00:00:55.739><c> when</c><00:00:56.309><c> you're</c><00:00:56.430><c> having</c>

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repeat what they said when you're having
 

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repeat what they said when you're having
trouble<00:00:57.090><c> hearing</c><00:00:57.360><c> them</c><00:00:57.600><c> can</c><00:00:57.960><c> be</c><00:00:58.079><c> helpful</c><00:00:58.350><c> feel</c>

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trouble hearing them can be helpful feel
 

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trouble hearing them can be helpful feel
free<00:00:59.520><c> to</c><00:00:59.579><c> say</c><00:00:59.820><c> something</c><00:01:00.210><c> like</c><00:01:00.359><c> sorry</c><00:01:01.079><c> I</c>

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free to say something like sorry I
 

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free to say something like sorry I
didn't<00:01:01.590><c> catch</c><00:01:01.829><c> that</c><00:01:01.890><c> could</c><00:01:02.520><c> you</c><00:01:02.579><c> repeat</c>

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didn't catch that could you repeat
 

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didn't catch that could you repeat
yourself<00:01:03.080><c> it's</c><00:01:04.080><c> a</c><00:01:04.140><c> pretty</c><00:01:04.320><c> common</c><00:01:04.589><c> request</c>

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yourself it's a pretty common request
 

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yourself it's a pretty common request
and<00:01:05.489><c> it'll</c><00:01:05.670><c> help</c><00:01:05.820><c> your</c><00:01:05.970><c> conversation</c><00:01:06.689><c> to</c><00:01:06.720><c> go</c>

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and it'll help your conversation to go
 

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and it'll help your conversation to go
more<00:01:07.170><c> smoothly</c><00:01:08.090><c> number</c><00:01:09.090><c> four</c><00:01:09.360><c> if</c><00:01:09.659><c> you're</c>

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more smoothly number four if you're
 

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more smoothly number four if you're
worried<00:01:10.500><c> that</c><00:01:10.530><c> you</c><00:01:10.830><c> might</c><00:01:10.979><c> forget</c><00:01:11.310><c> some</c><00:01:11.580><c> key</c>

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worried that you might forget some key
 

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worried that you might forget some key
information<00:01:12.000><c> or</c><00:01:12.720><c> misspeak</c><00:01:13.229><c> you</c><00:01:13.680><c> can</c><00:01:13.860><c> write</c>

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information or misspeak you can write
 

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information or misspeak you can write
down<00:01:14.189><c> any</c><00:01:14.430><c> important</c><00:01:14.939><c> notes</c><00:01:15.180><c> before</c><00:01:15.570><c> the</c><00:01:15.689><c> call</c>

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down any important notes before the call
 

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down any important notes before the call
this<00:01:17.610><c> way</c><00:01:17.820><c> if</c><00:01:18.090><c> you</c><00:01:18.270><c> freeze</c><00:01:18.570><c> up</c><00:01:18.600><c> you</c><00:01:19.470><c> can</c><00:01:19.619><c> always</c>

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this way if you freeze up you can always
 

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this way if you freeze up you can always
refer<00:01:19.979><c> to</c><00:01:20.189><c> your</c><00:01:20.340><c> notes</c><00:01:20.670><c> to</c><00:01:20.790><c> help</c><00:01:20.939><c> you</c><00:01:21.119><c> get</c><00:01:21.270><c> back</c>

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refer to your notes to help you get back
 

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refer to your notes to help you get back
on<00:01:21.720><c> track</c><00:01:22.970><c> number</c><00:01:23.970><c> five</c><00:01:24.290><c> if</c><00:01:25.290><c> the</c><00:01:25.500><c> person</c>

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on track number five if the person
 

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on track number five if the person
you're<00:01:25.920><c> speaking</c><00:01:26.070><c> to</c><00:01:26.369><c> is</c><00:01:26.670><c> upset</c><00:01:27.119><c> or</c>

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you're speaking to is upset or
 

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you're speaking to is upset or
uncooperative<00:01:27.869><c> it's</c><00:01:28.799><c> important</c><00:01:29.280><c> to</c><00:01:29.340><c> keep</c>

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uncooperative it's important to keep
 

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uncooperative it's important to keep
calm<00:01:29.880><c> and</c><00:01:29.909><c> try</c><00:01:30.600><c> to</c><00:01:30.659><c> calm</c><00:01:30.930><c> them</c><00:01:31.170><c> down</c><00:01:31.350><c> as</c><00:01:31.590><c> well</c>

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calm and try to calm them down as well
 

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calm and try to calm them down as well
be<00:01:32.880><c> sure</c><00:01:32.909><c> to</c><00:01:33.150><c> listen</c><00:01:33.390><c> to</c><00:01:33.600><c> them</c><00:01:33.950><c> acknowledge</c>

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be sure to listen to them acknowledge
 

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be sure to listen to them acknowledge
how<00:01:35.100><c> they</c><00:01:35.250><c> feel</c><00:01:35.520><c> and</c><00:01:35.790><c> try</c><00:01:36.329><c> to</c><00:01:36.390><c> approach</c><00:01:36.750><c> the</c>

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how they feel and try to approach the
 

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how they feel and try to approach the
conversation<00:01:37.680><c> from</c><00:01:37.860><c> a</c><00:01:38.040><c> practical</c><00:01:38.640><c> and</c>

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conversation from a practical and
 

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conversation from a practical and
fact-based<00:01:39.509><c> point</c><00:01:40.020><c> of</c><00:01:40.170><c> view</c><00:01:41.270><c> speaking</c><00:01:42.270><c> on</c><00:01:42.390><c> the</c>

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fact-based point of view speaking on the
 

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fact-based point of view speaking on the
phone<00:01:42.720><c> isn't</c><00:01:43.229><c> always</c><00:01:43.380><c> easy</c><00:01:43.740><c> but</c><00:01:44.100><c> we</c><00:01:45.030><c> hope</c>

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phone isn't always easy but we hope
 

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phone isn't always easy but we hope
these<00:01:45.450><c> tips</c><00:01:45.509><c> are</c><00:01:45.930><c> able</c><00:01:46.170><c> to</c><00:01:46.200><c> lessen</c><00:01:46.470><c> your</c><00:01:46.680><c> fears</c>

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these tips are able to lessen your fears
 

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these tips are able to lessen your fears
and<00:01:47.369><c> boost</c><00:01:47.909><c> your</c><00:01:48.090><c> confidence</c>

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GCF<00:01:54.340><c> global</c><00:01:55.020><c> creating</c><00:01:56.020><c> opportunities</c><00:01:56.680><c> for</c><00:01:57.010><c> a</c>

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GCF global creating opportunities for a
 

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GCF global creating opportunities for a
better<00:01:57.310><c> life</c>