WEBVTT
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Language: en

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more<00:00:01.560><c> and</c><00:00:01.770><c> more</c><00:00:01.829><c> companies</c><00:00:02.250><c> are</c><00:00:02.520><c> using</c>

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more and more companies are using
 

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more and more companies are using
instant<00:00:03.570><c> messaging</c><00:00:04.049><c> or</c><00:00:04.200><c> I</c><00:00:04.319><c> am</c><00:00:04.890><c> for</c><00:00:05.160><c> short</c><00:00:05.430><c> it's</c>

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instant messaging or I am for short it's
 

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instant messaging or I am for short it's
a<00:00:06.240><c> convenient</c><00:00:06.810><c> tool</c><00:00:07.020><c> for</c><00:00:07.379><c> one-on-one</c>

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a convenient tool for one-on-one
 

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a convenient tool for one-on-one
conversations<00:00:08.700><c> and</c><00:00:09.030><c> group</c><00:00:09.450><c> discussions</c>

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conversations and group discussions
 

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conversations and group discussions
whether<00:00:11.219><c> your</c><00:00:11.519><c> company</c><00:00:11.730><c> uses</c><00:00:12.300><c> slack</c><00:00:12.719><c> Google</c>

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whether your company uses slack Google
 

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whether your company uses slack Google
Hangouts<00:00:13.830><c> HipChat</c>

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Hangouts HipChat
 

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Hangouts HipChat
or<00:00:14.759><c> some</c><00:00:15.089><c> other</c><00:00:15.269><c> IM</c><00:00:15.690><c> app</c><00:00:15.929><c> they'll</c><00:00:16.379><c> probably</c>

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or some other IM app they'll probably
 

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or some other IM app they'll probably
have<00:00:17.039><c> certain</c><00:00:17.430><c> expectations</c><00:00:17.760><c> for</c><00:00:18.510><c> how</c>

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have certain expectations for how
 

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have certain expectations for how
instant<00:00:19.140><c> messaging</c><00:00:19.590><c> should</c><00:00:19.830><c> be</c><00:00:19.920><c> used</c><00:00:20.189><c> in</c><00:00:20.400><c> the</c>

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instant messaging should be used in the
 

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instant messaging should be used in the
office<00:00:20.910><c> some</c><00:00:21.840><c> are</c><00:00:22.020><c> more</c><00:00:22.170><c> relaxed</c><00:00:22.859><c> using</c><00:00:23.430><c> it</c><00:00:23.519><c> to</c>

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office some are more relaxed using it to
 

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office some are more relaxed using it to
share<00:00:23.820><c> jokes</c><00:00:24.210><c> or</c><00:00:24.510><c> funny</c><00:00:24.720><c> pictures</c><00:00:25.140><c> alongside</c>

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share jokes or funny pictures alongside
 

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share jokes or funny pictures alongside
work<00:00:26.099><c> related</c><00:00:26.580><c> projects</c><00:00:27.380><c> however</c><00:00:28.380><c> some</c>

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work related projects however some
 

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work related projects however some
workplaces<00:00:29.519><c> expect</c><00:00:30.179><c> instant</c><00:00:30.660><c> messaging</c><00:00:31.109><c> to</c>

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workplaces expect instant messaging to
 

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workplaces expect instant messaging to
be<00:00:31.349><c> strictly</c><00:00:31.949><c> professional</c><00:00:32.160><c> use</c><00:00:32.969><c> only</c><00:00:33.300><c> for</c>

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be strictly professional use only for
 

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be strictly professional use only for
official<00:00:33.780><c> business</c><00:00:34.399><c> until</c><00:00:35.399><c> you</c><00:00:35.579><c> know</c><00:00:35.790><c> what's</c>

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official business until you know what's
 

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official business until you know what's
acceptable<00:00:36.570><c> keep</c><00:00:37.079><c> all</c><00:00:37.290><c> messages</c><00:00:37.710><c> business</c>

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acceptable keep all messages business
 

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acceptable keep all messages business
friendly<00:00:38.790><c> just</c><00:00:39.149><c> to</c><00:00:39.270><c> be</c><00:00:39.390><c> safe</c><00:00:39.600><c> for</c><00:00:40.590><c> instance</c><00:00:41.010><c> if</c>

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friendly just to be safe for instance if
 

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friendly just to be safe for instance if
you're<00:00:41.610><c> asking</c><00:00:42.120><c> for</c><00:00:42.149><c> something</c><00:00:42.329><c> out</c><00:00:42.750><c> of</c><00:00:42.870><c> the</c>

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you're asking for something out of the
 

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you're asking for something out of the
blue<00:00:43.260><c> it's</c><00:00:43.590><c> polite</c><00:00:44.040><c> to</c><00:00:44.250><c> greet</c><00:00:44.489><c> the</c><00:00:44.640><c> person</c>

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blue it's polite to greet the person
 

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blue it's polite to greet the person
you're<00:00:45.149><c> messaging</c><00:00:45.600><c> and</c><00:00:45.750><c> ask</c><00:00:46.140><c> if</c><00:00:46.379><c> they're</c><00:00:46.559><c> free</c>

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you're messaging and ask if they're free
 

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you're messaging and ask if they're free
before<00:00:47.370><c> making</c><00:00:47.700><c> your</c><00:00:47.850><c> request</c><00:00:48.090><c> if</c><00:00:48.600><c> they're</c>

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before making your request if they're
 

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before making your request if they're
busy<00:00:49.680><c> ask</c><00:00:50.100><c> when</c><00:00:50.489><c> a</c><00:00:50.520><c> good</c><00:00:50.730><c> time</c><00:00:50.789><c> would</c><00:00:51.000><c> be</c><00:00:51.360><c> to</c>

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busy ask when a good time would be to
 

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busy ask when a good time would be to
catch<00:00:51.809><c> up</c><00:00:53.360><c> before</c><00:00:54.360><c> you</c><00:00:54.510><c> send</c><00:00:54.780><c> a</c><00:00:54.870><c> message</c>

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catch up before you send a message
 

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catch up before you send a message
though<00:00:55.469><c> it's</c><00:00:55.770><c> a</c><00:00:55.890><c> good</c><00:00:56.039><c> idea</c><00:00:56.340><c> to</c><00:00:56.610><c> check</c><00:00:56.820><c> the</c>

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though it's a good idea to check the
 

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though it's a good idea to check the
recipients<00:00:57.660><c> availability</c><00:00:58.500><c> status</c><00:00:58.559><c> first</c><00:00:59.280><c> if</c>

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recipients availability status first if
 

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recipients availability status first if
someone<00:01:00.660><c> has</c><00:01:00.809><c> set</c><00:01:01.050><c> their</c><00:01:01.230><c> status</c><00:01:01.680><c> -</c><00:01:01.890><c> do</c><00:01:02.160><c> not</c>

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someone has set their status - do not
 

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someone has set their status - do not
disturb<00:01:02.730><c> for</c><00:01:03.059><c> example</c><00:01:03.510><c> respect</c><00:01:04.199><c> the</c><00:01:04.320><c> status</c>

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disturb for example respect the status
 

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disturb for example respect the status
and<00:01:04.979><c> don't</c><00:01:05.280><c> send</c><00:01:05.519><c> them</c><00:01:05.670><c> a</c><00:01:05.760><c> message</c><00:01:05.790><c> unless</c>

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and don't send them a message unless
 

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and don't send them a message unless
it's<00:01:06.780><c> urgent</c><00:01:07.610><c> when</c><00:01:08.610><c> sending</c><00:01:09.000><c> a</c><00:01:09.090><c> message</c><00:01:09.390><c> to</c>

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it's urgent when sending a message to
 

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it's urgent when sending a message to
someone<00:01:09.810><c> who's</c><00:01:10.110><c> available</c><00:01:10.680><c> though</c><00:01:10.860><c> remember</c>

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someone who's available though remember
 

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someone who's available though remember
that<00:01:11.729><c> instant</c><00:01:12.210><c> messages</c><00:01:12.659><c> are</c><00:01:12.900><c> best</c><00:01:13.260><c> used</c><00:01:13.500><c> for</c>

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that instant messages are best used for
 

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that instant messages are best used for
quick<00:01:14.040><c> communication</c><00:01:14.689><c> keep</c><00:01:15.689><c> your</c><00:01:15.869><c> messages</c>

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quick communication keep your messages
 

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quick communication keep your messages
brief<00:01:16.650><c> and</c><00:01:16.890><c> specific</c><00:01:17.610><c> if</c><00:01:17.850><c> a</c><00:01:18.540><c> conversation</c>

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brief and specific if a conversation
 

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brief and specific if a conversation
begins<00:01:19.500><c> to</c><00:01:19.680><c> ramble</c><00:01:20.070><c> on</c><00:01:20.189><c> suggest</c><00:01:20.970><c> meeting</c><00:01:21.180><c> in</c>

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begins to ramble on suggest meeting in
 

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begins to ramble on suggest meeting in
person<00:01:21.630><c> to</c><00:01:22.080><c> maintain</c><00:01:22.530><c> an</c><00:01:22.799><c> efficient</c><00:01:23.280><c> work</c>

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person to maintain an efficient work
 

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person to maintain an efficient work
environment<00:01:25.909><c> now</c><00:01:26.909><c> unlike</c><00:01:27.450><c> emails</c><00:01:27.960><c> or</c><00:01:28.259><c> phone</c>

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environment now unlike emails or phone
 

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environment now unlike emails or phone
conversations<00:01:29.310><c> instant</c><00:01:30.090><c> messaging</c><00:01:30.509><c> does</c>

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conversations instant messaging does
 

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conversations instant messaging does
have<00:01:30.990><c> one</c><00:01:31.259><c> cork</c><00:01:31.619><c> when</c><00:01:31.829><c> it</c><00:01:31.950><c> comes</c><00:01:32.130><c> to</c><00:01:32.310><c> ending</c><00:01:32.640><c> a</c>

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have one cork when it comes to ending a
 

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have one cork when it comes to ending a
conversation<00:01:32.759><c> if</c><00:01:33.720><c> everything</c><00:01:34.590><c> in</c><00:01:34.680><c> the</c>

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conversation if everything in the
 

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conversation if everything in the
discussion<00:01:35.250><c> has</c><00:01:35.430><c> been</c><00:01:35.460><c> resolved</c><00:01:36.180><c> there's</c>

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discussion has been resolved there's
 

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discussion has been resolved there's
usually<00:01:36.840><c> no</c><00:01:37.259><c> need</c><00:01:37.290><c> to</c><00:01:37.500><c> post</c><00:01:37.920><c> a</c><00:01:38.040><c> farewell</c>

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usually no need to post a farewell
 

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usually no need to post a farewell
message<00:01:38.520><c> such</c><00:01:39.420><c> as</c><00:01:39.450><c> nice</c><00:01:40.110><c> to</c><00:01:40.140><c> talk</c><00:01:40.470><c> to</c><00:01:40.530><c> you</c>

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message such as nice to talk to you
 

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message such as nice to talk to you
goodbye

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goodbye
 

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goodbye
often<00:01:42.570><c> a</c><00:01:42.780><c> brief</c><00:01:43.170><c> thanks</c><00:01:43.950><c> is</c><00:01:44.100><c> more</c><00:01:44.490><c> than</c><00:01:44.670><c> enough</c>

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often a brief thanks is more than enough
 

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often a brief thanks is more than enough
once<00:01:46.640><c> you</c><00:01:46.760><c> get</c><00:01:46.880><c> the</c><00:01:47.030><c> feel</c><00:01:47.300><c> of</c><00:01:47.330><c> instant</c>

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once you get the feel of instant
 

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once you get the feel of instant
messaging<00:01:47.840><c> it</c><00:01:48.440><c> can</c><00:01:48.620><c> be</c><00:01:48.740><c> a</c><00:01:48.770><c> unique</c><00:01:49.310><c> and</c>

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messaging it can be a unique and
 

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messaging it can be a unique and
versatile<00:01:50.030><c> tool</c><00:01:50.300><c> whether</c><00:01:50.960><c> you're</c><00:01:51.230><c> asking</c><00:01:51.650><c> for</c>

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versatile tool whether you're asking for
 

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versatile tool whether you're asking for
updates<00:01:52.100><c> on</c><00:01:52.220><c> a</c><00:01:52.280><c> project</c><00:01:52.820><c> or</c><00:01:53.030><c> wishing</c><00:01:53.510><c> your</c>

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updates on a project or wishing your
 

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updates on a project or wishing your
co-workers<00:01:53.870><c> a</c><00:01:54.260><c> happy</c><00:01:54.770><c> weekend</c>