WEBVTT
Kind: captions
Language: en

00:00:01.130 --> 00:00:06.690
Whether it’s at work, in a relationship,
or just your everyday life, miscommunication

00:00:06.690 --> 00:00:08.760
can happen pretty easily.

00:00:08.760 --> 00:00:09.920
And that’s OK!

00:00:09.920 --> 00:00:14.849
Let’s take a look at couple different reasons
for why it happens and how you can deal with

00:00:14.849 --> 00:00:16.379
them.

00:00:16.379 --> 00:00:19.089
One big reason is not fully listening.

00:00:19.089 --> 00:00:23.980
We put a lot of focus on talking, but listening
can be just as significant.

00:00:23.980 --> 00:00:30.359
It’s important that both parties want to
listen to each other and give their full attention;

00:00:30.359 --> 00:00:34.750
this is the difference between listening and
just hearing.

00:00:34.750 --> 00:00:39.310
Try asking yourself, “Am I focused on what
they’re saying, or am I focused on what

00:00:39.310 --> 00:00:41.880
I’m going to say next?”

00:00:41.880 --> 00:00:47.570
Being a good listener allows you to be more
receptive and understanding.

00:00:47.570 --> 00:00:51.900
Lack of empathy is another reason for miscommunication.

00:00:51.900 --> 00:00:56.610
Empathy is the ability to understand another
person’s thoughts and feelings.

00:00:56.610 --> 00:00:59.990
This may come naturally to some, but it can
be difficult for others.

00:00:59.990 --> 00:01:04.610
If you’re willing to be open, you can really
hear the other person and see where they’re

00:01:04.610 --> 00:01:06.679
coming from.

00:01:06.679 --> 00:01:10.610
In doing so, it’s good to validate others’
feelings as well.

00:01:10.610 --> 00:01:15.030
This will make you both more comfortable and
make communicating easier.

00:01:15.030 --> 00:01:20.039
Next time, ask yourself, “Why might this
person feel this way?” or “How would I

00:01:20.039 --> 00:01:23.899
feel if I was in their situation?”

00:01:23.899 --> 00:01:29.560
Through a mix of active listening and empathy,
it’s possible to reach agreements more easily,

00:01:29.560 --> 00:01:44.409
discuss opposing viewpoints, and turn miscommunication
into effective communication.