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Language: en

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disagreements<00:00:01.290><c> happen</c><00:00:01.589><c> all</c><00:00:01.770><c> the</c><00:00:01.800><c> time</c><00:00:01.949><c> in</c><00:00:02.159><c> the</c>

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disagreements happen all the time in the
 

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disagreements happen all the time in the
workplace<00:00:02.720><c> they're</c><00:00:03.720><c> completely</c><00:00:04.200><c> normal</c><00:00:04.589><c> but</c>

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workplace they're completely normal but
 

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workplace they're completely normal but
when<00:00:05.759><c> they</c><00:00:05.940><c> grow</c><00:00:06.150><c> into</c><00:00:06.330><c> arguments</c><00:00:06.779><c> that</c><00:00:07.350><c> can</c>

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when they grow into arguments that can
 

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when they grow into arguments that can
be<00:00:07.859><c> a</c><00:00:07.890><c> problem</c><00:00:08.220><c> if</c><00:00:08.670><c> you</c><00:00:09.480><c> find</c><00:00:09.750><c> yourself</c><00:00:10.139><c> in</c><00:00:10.320><c> an</c>

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be a problem if you find yourself in an
 

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be a problem if you find yourself in an
argument<00:00:10.800><c> your</c><00:00:11.190><c> priority</c><00:00:11.670><c> should</c><00:00:11.700><c> be</c><00:00:11.910><c> to</c>

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argument your priority should be to
 

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argument your priority should be to
de-escalate<00:00:12.509><c> the</c><00:00:13.080><c> situation</c><00:00:13.110><c> before</c><00:00:14.070><c> things</c>

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de-escalate the situation before things
 

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de-escalate the situation before things
get<00:00:14.700><c> out</c><00:00:14.759><c> of</c><00:00:14.880><c> hand</c>

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get out of hand
 

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get out of hand
first<00:00:16.619><c> breathe</c><00:00:18.920><c> when</c><00:00:19.920><c> we</c><00:00:20.070><c> get</c><00:00:20.220><c> worked</c><00:00:20.460><c> up</c><00:00:20.640><c> it's</c>

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first breathe when we get worked up it's
 

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first breathe when we get worked up it's
important<00:00:21.330><c> to</c><00:00:21.420><c> take</c><00:00:21.600><c> a</c><00:00:21.630><c> deep</c><00:00:21.900><c> breath</c><00:00:22.140><c> or</c><00:00:22.380><c> two</c>

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important to take a deep breath or two
 

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important to take a deep breath or two
this<00:00:23.430><c> gives</c><00:00:23.730><c> us</c><00:00:23.880><c> time</c><00:00:24.210><c> to</c><00:00:24.240><c> think</c><00:00:24.480><c> through</c>

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this gives us time to think through
 

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this gives us time to think through
things<00:00:25.260><c> without</c><00:00:25.680><c> letting</c><00:00:26.189><c> our</c><00:00:26.310><c> emotions</c><00:00:26.849><c> get</c>

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things without letting our emotions get
 

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things without letting our emotions get
the<00:00:27.090><c> best</c><00:00:27.330><c> of</c><00:00:27.480><c> us</c><00:00:28.400><c> listen</c><00:00:29.400><c> in</c><00:00:29.960><c> an</c><00:00:30.960><c> argument</c>

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the best of us listen in an argument
 

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the best of us listen in an argument
it's<00:00:31.560><c> easy</c><00:00:31.830><c> to</c><00:00:32.009><c> shut</c><00:00:32.250><c> the</c><00:00:32.399><c> other</c><00:00:32.520><c> person</c><00:00:33.059><c> out</c>

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it's easy to shut the other person out
 

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it's easy to shut the other person out
and<00:00:33.239><c> focus</c><00:00:33.690><c> on</c><00:00:33.989><c> your</c><00:00:34.170><c> side</c><00:00:34.469><c> of</c><00:00:34.500><c> things</c><00:00:35.030><c> but</c>

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and focus on your side of things but
 

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and focus on your side of things but
it's<00:00:36.149><c> important</c><00:00:36.630><c> to</c><00:00:36.719><c> give</c><00:00:36.899><c> the</c><00:00:37.079><c> other</c><00:00:37.170><c> person</c>

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it's important to give the other person
 

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it's important to give the other person
your<00:00:37.800><c> attention</c><00:00:38.280><c> and</c><00:00:38.460><c> really</c><00:00:38.850><c> listen</c><00:00:39.360><c> to</c><00:00:39.390><c> what</c>

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your attention and really listen to what
 

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your attention and really listen to what
they're<00:00:39.870><c> saying</c><00:00:39.899><c> a</c><00:00:40.469><c> lot</c><00:00:41.190><c> of</c><00:00:41.250><c> times</c><00:00:41.550><c> people</c>

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they're saying a lot of times people
 

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they're saying a lot of times people
just<00:00:42.059><c> want</c><00:00:42.600><c> to</c><00:00:42.660><c> be</c><00:00:42.780><c> heard</c><00:00:43.050><c> and</c><00:00:43.200><c> that</c><00:00:43.710><c> might</c><00:00:43.920><c> be</c>

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just want to be heard and that might be
 

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just want to be heard and that might be
enough<00:00:44.399><c> to</c><00:00:44.430><c> calm</c><00:00:44.760><c> them</c><00:00:44.969><c> down</c><00:00:45.289><c> try</c><00:00:46.289><c> not</c><00:00:46.440><c> to</c>

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enough to calm them down try not to
 

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enough to calm them down try not to
interrupt<00:00:46.800><c> them</c><00:00:47.160><c> instead</c><00:00:47.940><c> put</c><00:00:48.360><c> yourself</c><00:00:48.750><c> in</c>

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interrupt them instead put yourself in
 

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interrupt them instead put yourself in
their<00:00:49.110><c> shoes</c><00:00:49.140><c> and</c><00:00:49.680><c> try</c><00:00:50.070><c> to</c><00:00:50.129><c> understand</c><00:00:50.730><c> why</c>

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their shoes and try to understand why
 

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their shoes and try to understand why
they're<00:00:51.300><c> upset</c><00:00:52.640><c> respond</c><00:00:54.649><c> acknowledge</c><00:00:55.649><c> the</c>

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they're upset respond acknowledge the
 

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they're upset respond acknowledge the
other<00:00:55.949><c> person's</c><00:00:56.430><c> feelings</c><00:00:56.940><c> and</c><00:00:57.149><c> perspective</c>

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other person's feelings and perspective
 

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other person's feelings and perspective
before<00:00:57.960><c> communicating</c><00:00:58.800><c> your</c><00:00:58.949><c> own</c><00:00:59.100><c> when</c>

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before communicating your own when
 

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before communicating your own when
sharing<00:01:00.239><c> your</c><00:01:00.390><c> point</c><00:01:00.629><c> of</c><00:01:00.719><c> view</c><00:01:00.780><c> try</c><00:01:01.289><c> not</c><00:01:01.440><c> to</c>

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sharing your point of view try not to
 

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sharing your point of view try not to
raise<00:01:01.800><c> your</c><00:01:02.010><c> voice</c><00:01:02.219><c> or</c><00:01:02.520><c> use</c><00:01:02.850><c> any</c><00:01:03.030><c> insulting</c>

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raise your voice or use any insulting
 

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raise your voice or use any insulting
language<00:01:04.080><c> that</c><00:01:04.979><c> will</c><00:01:05.280><c> probably</c><00:01:05.760><c> just</c><00:01:05.909><c> make</c>

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language that will probably just make
 

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language that will probably just make
things<00:01:06.270><c> worse</c><00:01:06.710><c> instead</c><00:01:07.710><c> keep</c><00:01:08.189><c> calm</c><00:01:08.520><c> focus</c><00:01:09.210><c> on</c>

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things worse instead keep calm focus on
 

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things worse instead keep calm focus on
the<00:01:09.450><c> facts</c><00:01:09.869><c> and</c><00:01:10.049><c> try</c><00:01:10.439><c> to</c><00:01:10.500><c> stay</c><00:01:10.740><c> professional</c>

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the facts and try to stay professional
 

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the facts and try to stay professional
consider<00:01:13.049><c> your</c><00:01:13.260><c> body</c><00:01:13.470><c> language</c><00:01:14.600><c> throughout</c>

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consider your body language throughout
 

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consider your body language throughout
all<00:01:15.810><c> of</c><00:01:15.840><c> this</c><00:01:16.080><c> you'll</c><00:01:16.350><c> want</c><00:01:16.409><c> to</c><00:01:16.590><c> be</c><00:01:16.710><c> sure</c>

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all of this you'll want to be sure
 

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all of this you'll want to be sure
you're<00:01:17.100><c> not</c><00:01:17.130><c> making</c><00:01:17.369><c> any</c><00:01:17.670><c> sudden</c><00:01:18.090><c> movements</c>

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you're not making any sudden movements
 

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you're not making any sudden movements
or<00:01:18.689><c> pointing</c><00:01:19.560><c> at</c><00:01:19.680><c> the</c><00:01:19.770><c> other</c><00:01:19.920><c> person</c><00:01:20.400><c> this</c>

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or pointing at the other person this
 

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or pointing at the other person this
could<00:01:21.600><c> be</c><00:01:21.689><c> seen</c><00:01:21.930><c> as</c><00:01:21.960><c> aggressive</c><00:01:22.740><c> it's</c><00:01:23.520><c> also</c><00:01:23.700><c> a</c>

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could be seen as aggressive it's also a
 

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could be seen as aggressive it's also a
good<00:01:24.030><c> idea</c><00:01:24.090><c> to</c><00:01:24.450><c> not</c><00:01:24.720><c> stand</c><00:01:25.110><c> too</c><00:01:25.320><c> close</c><00:01:25.350><c> to</c><00:01:25.680><c> them</c>

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good idea to not stand too close to them
 

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good idea to not stand too close to them
this<00:01:26.939><c> could</c><00:01:27.180><c> cause</c><00:01:27.390><c> them</c><00:01:27.630><c> to</c><00:01:27.780><c> feel</c><00:01:27.900><c> threatened</c>

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this could cause them to feel threatened
 

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this could cause them to feel threatened
or<00:01:28.619><c> tense</c><00:01:29.659><c> dealing</c><00:01:30.659><c> with</c><00:01:30.780><c> conflict</c><00:01:31.290><c> can</c><00:01:31.560><c> be</c>

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or tense dealing with conflict can be
 

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or tense dealing with conflict can be
difficult<00:01:32.159><c> but</c><00:01:32.700><c> if</c><00:01:32.850><c> you</c><00:01:32.939><c> practice</c><00:01:33.329><c> these</c>

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difficult but if you practice these
 

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difficult but if you practice these
strategies<00:01:34.049><c> for</c><00:01:34.320><c> de-escalation</c><00:01:34.610><c> you'll</c><00:01:35.610><c> have</c>

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strategies for de-escalation you'll have
 

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strategies for de-escalation you'll have
an<00:01:35.850><c> easier</c><00:01:36.150><c> time</c><00:01:36.240><c> handling</c><00:01:36.930><c> it</c><00:01:42.740><c> GCF</c><00:01:43.740><c> global</c>

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an easier time handling it GCF global
 

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an easier time handling it GCF global
creating<00:01:45.420><c> opportunities</c><00:01:46.110><c> for</c><00:01:46.140><c> a</c><00:01:46.470><c> better</c><00:01:46.560><c> life</c>